Better Nature Shipping & Returns

Shipping & Returns

Shipping

Better Nature delivers Worldwide wide.

Shipping varies and is calculated at checkout.  

WA Delivery between 2-5 business days.

SA, NT, NSW, VIC, QLD & TAS Delivery between 5-7 business days.

Delivery calculations are based on metropolitan areas. Expect a longer delivery expectancy for rural areas. 

Returns: All Customers 

We make every effort to ensure that your purchase arrives to you in perfect condition. Should you experience a problem with your order, please contact us at admin@betternature.com.au and we will do our utmost to resolve any issue.

Better Nature does not have to provide a refund if you simply change your mind on an item, so please choose carefully.

Should you wish to make a claim relating to your product for (1) damaged in transport or (2) incorrect goods received. We advise this must be done within 24 hours of receiving your goods by telephone or email.

Goods must be returned within 7 days of notification. Cost of returning product will be covered by the customer. 

After confirming claims when receiving the returned goods at our warehouse, we shall then promptly (a) re-supply the item(s) or (b) credit the relevant invoice appropriately. Importantly it is always the customer’s responsibility to review the goods received prior to their opening.

Goods received, even in the event of incorrect supply, shall only be returned for re-supply or credit if the goods are unopened & in their original condition.

Returns: Registered Health Professionals 

If you're a registered health professional and already have an existing health professional account with Better Nature and you make a purchase without logging in under your health professional account (1) the discount rate will not apply and (2) a refund or credit note will not be supplied. If you'd like to contact Better Nature about your particular case, email orders@betternature.com.au.