Better Nature Shipping & Returns
Better Nature delivers world wide.
Shipping varies and is calculated at the checkout.
WA Delivery between 2-5 business days.
SA, NT, NSW, VIC, QLD & TAS Delivery between 5-7 business days.
Delivery calculations are based on metropolitan areas. Longer delivery expectancy for rural areas.
If you are a first time customer and purchase any of the Better Nature Pain Relief products online from www.betternature.com.au and are not satisfied, return the item for a full refund under our Returns Policy.
If you are a first time customer and are not satisfied with the product you are using from the Better Nature Pain Relief range and have used the product according to the application guidelines for purposes outlined on the label, please return the unused portion with all of its original packaging and original receipt to:
Better Nature Australia Pty Ltd
2 Hector Street W, Osborne Park, Perth, WA 6017
The Money Back Guarantee is valid for purchases within Australia and only applies to products purchased online from Better Nature Australia Pty Ltd.
The claim for a refund must be made within 30 days of the purchase date. Refund does not include any postage charges you may have incurred when purchasing or returning the product.
We make every effort to ensure that your purchase arrives to you in perfect condition. Should you experience a problem with your order, please contact firstname.lastname@example.org and we will do our utmost to resolve any issue.
For return customers or customers enquiring after 30 days of purchasing Better Nature does not have to provide a refund if you simply change your mind on an item, so please choose carefully.
Should you wish to make a claim relating to your product for (1) damaged in transport or (2) incorrect goods received. We advise this must be done within 24 hours of receiving your goods by telephone or email.
Goods must be returned within 7 days of notification. Cost of returning product will be covered by the customer.
After confirming claims when receiving the returned goods at our warehouse, we shall then promptly (a) re-supply the item(s) or (b) credit the relevant invoice appropriately. Importantly it is always the customer’s responsibility to review the goods received prior to their opening.
Goods received, even in the event of incorrect supply, shall only be returned for re-supply or credit if the goods are unopened & in their original condition.
Returns: Registered Health Professionals
If you're a registered health professional and already have an existing health professional account with Better Nature and you make a purchase without logging in under your health professional account (1) the discount rate will not apply and (2) a refund or credit note will not be supplied. If you'd like to contact Better Nature about your particular case, email email@example.com.